FAQ — frequent issues
At a glance
- Summary
- Summary of the most reported symptoms and first reflexes to adopt.
- Objective
- Reduce time before human escalation.
- Who this page is for
- All profiles.
- Prerequisites
- None.
Authentication
- I get 401 although my token looks correct
- Check the clock (drift > 60s) and the
Bearerprefix. Regenerate the sandbox token. - Can I use the same key in prod and preprod?
- No — always isolate secrets.
Quotas & limits
- 429 Too Many Requests
- Exponential backoff; respect the
Retry-Afterheader if present.
Frequent symptom
Retry loop without jitter → amplifies the outage. Add jitter and a retry cap.