Rapid bug resolution
Your bugs are prioritised and fixed as quickly as possible — your tool returns to normal operation fast.
Corrective & evolutive maintenance Your bugs are fixed quickly — to keep your tools running and your business on track
We provide technical intervention to fix anomalies, bugs and malfunctions affecting your websites, software, applications and servers. Accurate diagnosis, validated fixes and service restoration as quickly as possible — with full documentation of all corrections carried out.
2–4 hour response for emergencies
Fix tested & validated before delivery
Full documentation of corrections
What you get
Your tool working again
Your bugs are diagnosed, fixed and validated — your digital tool returns to normal operation and you have full documentation of the corrections.
<4h
emergency response
100%
documented
–85%
bug recurrence
Every hour of downtime for a digital tool costs on average 3× more than a rapid corrective intervention
Complementary maintenance services
Debugging & bug resolution
In-depth investigation of complex bugs — methodical debugging to find and fix the root cause.
Outsourced technical support
Your technical support team on demand — incident response and day-to-day assistance.
Monthly maintenance (contract)
Move from a reactive approach to a preventive and corrective maintenance contract to avoid outages.
Types of intervention
What types of bugs & anomalies do we fix?
Websites, applications, software, servers — we intervene on all your digital tools to fix malfunctions and restore your service.
Website bugs
CSS/HTML display errors, broken pages after updates, non-working forms, responsive issues, WordPress white screen of death.
PHP & JavaScript errors
500 errors, PHP exceptions, broken JS scripts, library conflicts, post-deployment bugs, API and webhook errors.
Database issues
Slow queries, corrupted data, broken tables, MySQL/PostgreSQL connection errors, failed migrations and data integrity problems.
E-commerce bugs
Cart bugs, online payment issues, shipping calculation errors, WooCommerce/PrestaShop malfunctions, stock and order problems.
Security vulnerabilities & hacks
Hacked sites, malware, SQL injection, XSS, redirected pages, malicious content — cleanup, remediation and access hardening.
Software & business application bugs
Custom application malfunctions, ERP/CRM bugs, API integration errors, synchronisation problems between systems.
Our approach
What a corrective maintenance intervention includes
A structured process from detection to documentation — to fix the problem at the root and prevent it from recurring.
Malfunction analysis
Rapid triage, information gathering and analysis of the bug context to locate it precisely
Technical diagnosis
In-depth investigation to identify the root cause — error logs, code analysis, database, server configuration
Anomaly correction
Development and application of the fix — in a test environment before production deployment
Testing and validation
Full functional testing before go-live — verifying the fix does not introduce regressions
Websites, software & server intervention
Deployment of the fix on your production environment — WordPress, Symfony, Laravel sites, VPS, dedicated servers
Service restoration
Verification of full operation after the fix and confirmation that the problem is resolved
Correction documentation
Intervention report: identified cause, fix applied and recommendations to prevent recurrence
Responsive support
Availability to answer post-intervention questions and ensure the fix holds over time
Why act fast
What you gain from rapid corrective maintenance
Every hour of downtime for a digital tool costs on average 3× more than a rapid corrective intervention — in lost revenue, degraded customer experience and brand damage.
Tool restoration
Your website, software or server returns to normal operation — your teams can work, your customers can buy.
Fewer outages
A root-cause fix reduces the likelihood of recurrence by 85% — you break out of the cycle of recurring bugs.
Business continuity
Your tools work — your teams operate without friction, your customers are served, your revenue is not impacted.
System hardening
Vulnerabilities detected during the intervention are also fixed — your tool is more secure after our visit than before the problem.
Project variables
What determines the cost of a corrective intervention
Every bug is unique. These variables are assessed during the initial diagnosis to provide you with a transparent quote before any intervention.
Type of bug
CSS/HTML display issue to complex logic bug or critical security vulnerability
Technical complexity
Simple fix (1h) to in-depth investigation with partial refactoring
Tool involved
WordPress / WooCommerce / Laravel / Symfony / custom software / server
Severity level
Minor bug (visual) to total service outage or exploited security vulnerability
Urgency of intervention
Standard fix (24–48h) to emergency intervention (2–4h) — impact on pricing
System access
Full access available to limited access or complex environment requiring coordination
Our pricing
How much does a corrective maintenance intervention cost?
Transparent quote before any intervention. A monthly hours package is available for recurring needs with guaranteed priority response.
Simple fix
€150 – 500 excl. VAT
Visual bug, form, display
- Rapid diagnosis
- CSS/HTML/JS fix
- Validation testing
- Standard 24–48h turnaround
Most common
Intermediate fix
€500 – 1,500 excl. VAT
PHP bug, database, plugin, business logic
- In-depth diagnosis
- Log & source code analysis
- PHP/database/API fix
- Full testing + report
- 24–48h turnaround (emergency <4h)
Complex fix
€1,500 – 5,000+ excl. VAT
Security, business software, refactoring
- Investigation & architecture
- Security & hack remediation
- Refactoring & optimisation
- Dedicated test environment
- Full documentation
A monthly hours package is available for recurring needs: guaranteed priority response, preferential rate and no billing surprises. See maintenance contracts.
What is corrective IT maintenance?
Corrective IT maintenance refers to technical interventions aimed at fixing anomalies, bugs or malfunctions that disrupt the operation of your digital tools. It intervenes after a problem is detected to restore service as quickly as possible, with a root-cause fix to prevent recurrence.
What is your response time for emergencies?
For emergencies (site offline, critical outage, active security vulnerability), we respond within 2 to 4 hours during business hours. For non-urgent fixes, our standard turnaround is 24 to 48 hours. A monthly hours package guarantees contractual priority response.
What types of bugs and anomalies do you fix?
We intervene on all types of malfunctions: CSS/HTML display bugs, PHP/JavaScript errors, database issues, server outages, form or e-commerce bugs, errors after WordPress updates, security problems (hacks, malware), and business application malfunctions or custom software.
How is the cost of an intervention calculated?
From €150 to €500 for a simple fix (CSS, form), from €500 to €1,500 for an intermediate fix (PHP, database), and from €1,500 to €5,000+ for a complex fix (security, business software). We always provide a transparent quote before intervention. An hours package is available.
How do you avoid recurring bugs?
The best way to avoid recurring bugs is to move from a reactive approach to a monthly maintenance contract that includes preventive updates, regular audits and proactive monitoring. Our post-fix recurrence rate is below 15% — and preventive maintenance reduces it further.
A bug is blocking your business? Our technicians respond quickly.
Describe your problem and we will respond within 4 hours during business hours with a diagnosis and a transparent quote before any intervention.
Report my bug — response within 4h
Transparent quote
Rapid intervention
Documented fix