AI agents for SMEs 24/7 AI agent for SMEs
No more unanswered customer requests. Deploy a 24/7 AI agent to respond to customers, qualify leads and handle routine enquiries — without a dedicated team, for a fraction of the cost.
What you get
24/7 customer service without a team
Why do SMEs need a 24/7 AI agent?
70% of customers who do not receive a response within an hour switch to a competitor. SMEs cannot afford a 24/7 support team — but they also cannot afford to lose customers at night and on weekends. A 24/7 AI agent bridges this gap: it responds instantly, qualifies needs and prepares work for your human teams.
A well-configured AI agent handles 60 to 80% of routine requests without human intervention — freeing your teams for high value-added conversations.
What your 24/7 AI agent does
Answers to frequent questions: opening hours, pricing, availability, terms of sale, return process — all your business FAQs answered instantly, 24/7, on the chosen channel.
Lead qualification and capture: the agent engages prospects, collects their needs, budget and contact details, then creates a qualified lead in your CRM — your sales team has an active pipeline from the morning.
Appointment booking: connected to your calendar, slot suggestions and automatic confirmation — without email back-and-forth.
First-line support: resolution of common issues (forgotten password, order status, usage instructions) and escalation to a human for complex cases.
Deploying the AI agent on your channels
We deploy the agent on the channels most relevant to your business: website chat, WhatsApp Business, email, or multi-channel. The agent is connected to your CRM and existing tools for a consistent experience and always up-to-date data.
Key points
What you need to know about a 24/7 AI agent for SMEs
ROI in 2 to 4 months
The cost of a 24/7 AI agent is far lower than a human customer service team — ROI is typically achieved in 2 to 4 months
Multi-channel
Website, WhatsApp, email, Facebook — the agent operates across all your channels consistently and centrally
CRM connected in real time
Every interaction enriches your CRM — leads created, conversation history, automatic qualification notes
Intelligent human escalation
The agent transfers to a human when needed — no customer left without an appropriate response
How much does a 24/7 AI agent cost for an SME?
Development: €2,000 to €8,000 depending on complexity. Monthly costs: €50 to €300/month depending on volume. Compare with a human customer service team — ROI is achieved in 2 to 4 months.
Which channels can the AI agent operate on?
Website chat, WhatsApp Business, Facebook Messenger, Instagram DMs, email and phone (voice agent). Start on one channel and expand progressively.
Can the AI agent capture and qualify leads?
Yes — the agent engages visitors, asks qualification questions (budget, project, timeline), collects contact details and automatically creates a qualified lead in your CRM, even at 2 a.m.
What happens if the agent cannot answer?
The agent recognises its limits and either offers to collect contact details for a human callback, or transfers in real time to an available agent. No customer is left without a response.