Reliable, functional tools
Your websites, software and applications work correctly at all times — without recurring bugs or unanticipated outages.
Outsourced maintenance & technical support Your tools stay reliable, performant and evolutive over time — without you having to manage the technical side
We provide continuous technical support for your digital tools (websites, software, applications, servers) — anomaly resolution, updates, enhancements and reactive support. The goal: stable, up-to-date systems that keep improving over time.
Support for any tool, even if not built by us
Contractually defined SLAs
Monthly intervention report
What you get
With our maintenance contract
Your tools stay reliable, performant and evolutive over time — without you having to manage the technical side day to day. You focus on your business.
<4h
critical response
–85%
outages
100%
documented
On average, our clients reduce service outages by 85% within the first month of their contract
Our maintenance & support services
Corrective & evolutive maintenance
Bug and anomaly resolution + continuous improvement of your tools so they adapt to your new requirements.
Debugging & bug resolution
Rapid diagnosis and resolution of blocking bugs, abnormal behaviour or urgent technical errors.
Outsourced technical support
Your technical team on demand — answering questions, guidance, training and user support.
Our scope
What our maintenance & support contract includes
Complete technical support — from bug resolution to proactive tool enhancement, including day-to-day support for your teams.
Anomaly & bug resolution
Diagnosis and resolution of all malfunctions — error pages, abnormal behaviour, broken functionality
Corrective maintenance
Bug fixes, restoration of failing functionality, resolution of conflicts between components
Evolutive maintenance
Improvement of existing features, addition of new functions, adaptation to new business requirements
Technical updates
CMS, plugins, dependencies, frameworks, libraries — your tech stack kept up to date and secure
Performance optimisation
Load speed, database queries, cache, compression — faster, smoother tools
Operational monitoring
Application monitoring, automatic alerts, proactive issue detection before they impact your users
Rapid intervention when issues arise
Responsiveness according to your defined SLA — from 2h for critical emergencies to 24–48 business hours for standard requests
Continuous improvements
Regular improvement proposals based on technological developments and user feedback
Technical support (email, ticket…)
Dedicated support channel for your technical questions — clear answers, without unnecessary jargon
Request tracking & prioritisation
Ticketing system, progress tracking, prioritisation based on criticality and your contract level
Documentation & monthly report
Documentation updated with each intervention and a monthly summary report of all actions carried out
Support for future enhancements
Proactive advice on technological developments, recommendations, planning of upcoming improvements
What changes
What you gain with a technical maintenance contract
Without maintenance, every bug or outage costs you time and credibility. With a contract, your tools work, evolve and you no longer have to manage technical emergencies.
Fewer bugs & outages
–85% unplanned outages from the first month. Preventive maintenance detects issues before they impact your business.
Responsiveness when issues arise
Intervention within 2 to 4 hours for critical emergencies. You are no longer alone facing a blocking bug.
Continuous tool improvement
Your tools do not stagnate — they evolve with your needs, new technologies and user feedback.
Enhanced security
Security updates applied without delay, vulnerabilities fixed proactively — your IT systems protected continuously.
Time saved for your teams
Your staff no longer lose time on technical problems. They focus on their work.
Peace of mind
You know the technical side is handled by experts. No more sleepless nights wondering why the site went down.
System longevity
Your tools do not age badly. Up-to-date stack, healthy architecture, controlled technical debt — guaranteed durability.
Contract variables
What determines the cost of your maintenance
Every context is different. A free assessment allows us to analyse your technical estate and provide a quote tailored to your actual needs.
Type & number of tools to maintain
Website, software, application, server — scope to be defined
Expected response level (SLA)
2h critical / 24h standard / 48h non-urgent
System criticality
Internal tool vs production system in contact with clients
Type of maintenance required
Corrective only / corrective + evolutive / full application maintenance
Availability & hours
Business hours or 24/7 on-call cover depending on requirements
Management model
Ad hoc / monthly hours package / full subscription
Our pricing
How much does a maintenance & support contract cost?
From ad hoc support to a full maintenance contract — we adapt the package to your scope and budget.
Ad hoc support
€300 – 800 excl. VAT/intervention
Urgent bug, one-off need
- Diagnosis & resolution
- Intervention report
- Intervention within 48 business hours
- No commitment
Most popular
Monthly maintenance
€200 – 1,000 excl. VAT/month
SME, 1 to 5 tools to maintain
- Monthly hours package
- Fixes & updates included
- 24h business hours SLA
- Minor enhancements possible
- Monthly report included
Advanced maintenance
€1,000 – 3,000+ excl. VAT/month
Critical systems, full application maintenance
- Full evolutive application maintenance
- 2–4h SLA for critical emergencies
- 24/7 monitoring & alerts
- Enhancements & new features
- Quarterly technical roadmap
Indicative pricing based on scope and SLA level. Evolutive maintenance contracts (application maintenance) and monthly hours packages are available. Free assessment included.
What is an IT maintenance contract?
An IT maintenance contract is an agreement by which you delegate the technical management of your digital tools (websites, software, applications) to a specialist provider. It covers bug resolution, updates, monitoring and continuous improvement of your tools — without you having to manage the technical side day to day.
What is the difference between corrective and evolutive maintenance?
Corrective maintenance responds to problems: bugs, anomalies, malfunctions. Evolutive maintenance proactively improves your tools: new features, modernisation, adaptation to your new requirements. Both are ideally combined in a full maintenance contract.
How much does a maintenance contract cost?
From €300 to €800 per intervention for ad hoc support, from €200 to €1,000 per month for standard monthly maintenance, and from €1,000 to €3,000+ per month for critical systems with full application maintenance. Monthly hours packages are available depending on your needs.
Can you take over maintenance of a tool you did not develop?
Yes — we work on websites, software and applications we did not develop. An initial technical audit allows us to understand the architecture, document the code and assess the project state before taking over maintenance. This audit is included when the contract starts.
What is your response time for a critical bug?
Response time depends on the SLA defined in your contract. For critical systems, we offer 2 to 4 hour responsiveness during business hours. For the most sensitive emergencies, 24/7 on-call cover is available. The standard SLA is 24 to 48 business hours for non-urgent requests. Our urgent debugging service is available for blocking bugs.
Ready to stop managing the technical side of your digital tools?
Free assessment of your technical estate to identify priorities and propose a maintenance contract suited to your scope and budget.
Request a free assessment
Free assessment
No commitment
Intervention possible from day 1