Practice area

Managed services and maintenance — so your systems stay available, secure and evolvable

SLAs, monitoring & continuity

Incidents always happen at the worst moment.

The answer is clear, contractual operations.

We ensure continuity, fixes and evolutions — with a single point of contact.

See how we work

Operations you can trust when it matters.

  • SLA
  • Security
  • Transparency
  • Run
CONTINUITY UNDER CONTROL 92%
Managed services, maintenance and service continuity — Complianz illustration
SLA Response times matched to your criticality.
Security Patches, backups and proportionate watch.
Transparency History of changes and incidents.
Run Reasonable on-call and vendor coordination.
SLA Response times matched to your criticality.
Security Patches, backups and proportionate watch.
Transparency History of changes and incidents.
Run Reasonable on-call and vendor coordination.
+300 businesses supported From micro-businesses/SMEs to mid-sized companies, across all sectors.

Our observation

Without an operations framework, technical debt and incidents erode margin.

We set SLAs, monitoring and processes so you can sleep more soundly.

Our packaged journeys

Two formulas to secure your operations

From a maintenance foundation to full managed services: we match service level to your criticality.

Our 5-step method

1
1. Diagnostic Understand your situation and priorities
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2. Structuring Build solid foundations and clear rules
3
3. Digitalisation Equip and automate without losing control
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4. Performance Measure, adjust and gain efficiency
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5. Management Stay on course and grow the system

Choose the journey suited to your maturity level

  • Level 1

    Security & technical continuity pack

    Maintenance & support foundation

    Fixes, backups and incidents tracked with clear reporting.

    • On-call / hotline per coverage window
    • Controlled patches and backups
    • Monthly reporting
    Price & details
    €300–1,000/month Annual contract
    Learn more
  • Level 2

    Full managed services pack

    Signature — end-to-end responsibility

    Extended monitoring, adapted DR/BCP and service desk with high SLA.

    • Monitoring per SLA
    • Change & incident management
    • Reviews with key indicators
    Price & details
    €2,000–5,000/month 12–36 months
    Learn more

Which managed services level matches your criticality? A short diagnostic helps size SLAs and scope.

No commitment · 2 minutes

Hybrid or multi-cloud environment? Let's discuss takeover and reversibility.

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Guide

Resources for run, security & SLAs

Guides to structure operations, choose the right managed services level and secure your environments.

Start here

Essential guides to get started.

Right-sized managed services

Monitoring, managed hosting and service desk.

Read the guide

Coordinate stakeholders

A single contact between host, vendor and business teams.

Read the guide

Journey by objective

Choose an intent: we point you to the right content and expertise.

Most viewed topics

See all resources

Wiki — quick access Wiki — categories Wiki — useful links Blog & news

Operations & security

SLA best practices, backups and change management.

See the blog

Take action

Ready to secure your operations and backups?

A quick diagnostic frames SLAs, monitoring and recovery plan — without oversizing.

No obligation: you leave with a realistic roadmap.

No commitment • 2 minutes

Security Proportionate patches and hardening.
SLA Clear commitments on response.
Monitoring Alerts before users notice.
Traceability Documented changes and incidents.
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