Fast assistance
Your staff are no longer left blocked — every request is handled quickly, without waiting for a colleague to become available.
Outsourced technical support Your teams supported day to day — fast answers, blockers resolved, tools mastered
We provide technical support for your staff: answering usage questions, resolving common incidents and helping with onboarding on your digital tools. Your teams stay efficient and self-sufficient, without tying up internal resources for every minor technical issue.
Guaranteed response within 4 hours (monthly pack)
Remote support by email, phone or video call
Tracking & history of all requests
What you get
Your teams unblocked day to day
Your staff receive real-time support to use their tools smoothly — every blocker handled quickly, every question answered.
<4h
response time
100%
requests tracked
4.9/5
satisfaction
Every hour a member of staff is blocked costs on average 3× the rate of one hour of outsourced support
Complementary maintenance services
Corrective & evolutive maintenance
Bug fixes and continuous improvement of your tools — going beyond simple user support.
Debugging & bug fixing
In-depth investigation to find and fix complex bugs blocking your tools.
Managed services & hosting
Full management of your server infrastructure — complementing your user support.
Support scope
What types of requests do we handle?
From a simple usage blocker to a complex incident — our support team handles all requests from your staff related to their digital tools.
User assistance
Help using digital tools (CRM, ERP, website, business application) — common blockers, usage questions, onboarding new tools.
Technical Q&A
Fast answers to all technical questions: tool configuration, understanding a feature, settings, integration — by email, phone or video call.
Simple problem resolution
Fixes for minor issues: display errors, connection problems, forms that will not submit, blocked emails — resolved quickly remotely.
Remote support
Intervention via secure remote desktop to diagnose and resolve problems directly on the user's workstation, with no on-site visit.
Onboarding new tools
Express training and guided onboarding for new software, CRM and business applications — so your teams become self-sufficient quickly.
Request tracking & reporting
All requests are logged in a ticketing system: history, status, documented resolution — full visibility over your support volume.
Our approach
How does our technical support work?
Structured, responsive and traceable support — from first contact to resolution, every request is handled through a clear process.
Request intake
Your team submits a request by email, phone, chat or ticketing form — via the contact method agreed with you
Guaranteed responsiveness
Immediate acknowledgement and handling according to the contracted SLA (from <1 hour for emergencies to 24 hours for standard support)
Tool usage guidance
Guidance for users to understand and use their tools correctly — no need to be an expert to get help
Secure remote support
Secure remote desktop access when needed to resolve the problem directly — temporary, revocable and confidential access
Resolution & validation
Problem resolved with confirmation that the user can resume work normally — ticket closed with their approval
Resolution documentation
Every resolution is documented — to capture solutions and prevent the same problem from recurring
Request tracking
Access to a dashboard tracking all your requests — real-time status, full history, monthly reporting
Ad hoc or ongoing support
On-demand support for one-off interventions, or a monthly pack for regular assistance for your teams
What it changes
What you gain from outsourced technical support
Every hour a member of staff is blocked costs on average 3× the rate of one hour of outsourced support. Technical support is one of the fastest returns on investment for any business.
Time saved
Less time lost on technical problems, more productive time for every member of staff — and for you.
Fewer blockers
With responsive support on hand, blockers are resolved before they become major problems that paralyse operations.
Better tool adoption
Your teams use your tools to their full potential — more features adopted, better uptake of digital solutions.
Peace of mind
You know a competent team is available if a problem arises — you run your business without fear of outages and blockers.
Project variables
What determines the budget for technical support
Every business uses support differently. These variables help us size the right plan for your teams and request volume.
Number of users
From 1–5 users (micro-business) to several dozen staff (SME) requiring regular support
Request volume
A few ad hoc requests per month to several dozen tickets per week
Support level
Level 1 support (usage questions) to level 2 (complex problems, advanced configuration)
Tools & technologies
Number and complexity of tools to support (website, CRM, ERP, business application, servers)
Expected response time
From 24 hours (standard) to <1 hour (emergencies) — the SLA strongly influences support pricing
Support channel
Email, phone, chat, video call, ticketing, remote desktop — each channel has its own cost
Availability
Support during business hours (9am–6pm) to extended on-call cover — depending on your activity and constraints
Request complexity
Simple usage questions to advanced diagnostics requiring deep technical expertise
Our pricing
How much does outsourced technical support cost?
Depending on your request volume and desired response level. Transparent quote before commitment.
Ad hoc support
€100 – 300 excl. VAT
Per intervention, as needed
- Single intervention
- Resolution of a specific problem
- Remote support
- Response time subject to availability
Most popular
Support pack
€300 – 1,000 excl. VAT/month
Dedicated monthly hour credit
- Priority monthly hour credit
- Guaranteed response <4h
- Ticketing & request tracking
- Monthly reporting
- Unused hours carried forward
Advanced support
€1,000 – 3,000 excl. VAT/month
Dedicated team, priority SLA
- Guaranteed response <1h for emergencies
- Dedicated project manager
- Extended availability
- Multi-tool & multi-user support
- Dashboards & support KPIs
Technical support can be combined with corrective maintenance in a full maintenance contract at a preferential rate.
What is outsourced technical support?
Outsourced technical support is an IT assistance service provided by an external team. It allows your staff to reach an expert to answer their questions, unblock digital tool usage problems and resolve common incidents — without tying up internal resources on recurring technical issues.
Which tools can your support cover?
We can support all types of digital tools: websites, business applications, CRM (HubSpot, Salesforce, etc.), ERP, management tools, e-commerce platforms, collaboration tools (Google Workspace, Microsoft 365) and any software your teams use day to day.
How quickly do you respond?
Response time depends on the contracted support level. With advanced support, response is guaranteed within 1 hour for emergencies. With a monthly pack, the standard response time is 4 business hours. Ad hoc support is handled according to our availability, generally within 24 hours. Service hours are defined in your support contract.
What is the difference between technical support and maintenance?
Technical support helps users with day-to-day tool usage. Maintenance addresses the tools themselves to fix bugs and evolve them. The two are complementary and can be combined in a full maintenance contract.
How much does outsourced technical support cost?
From €100 to €300 for an ad hoc intervention, from €300 to €1,000/month for a monthly pack (the most popular option, with <4h SLA), and from €1,000 to €3,000/month for advanced support with priority SLA and a dedicated team.
Ready to give your teams responsive technical support so they can work without blockers?
Let us define together the support level suited to your business, tools and request volume — ad hoc or monthly.
Set up my technical support
Free quote
No commitment
Response within 24h